IT Manager - Contact Center
IT MANAGER
Job Objective: As the IT Manager for our contact center, you will be responsible for managing and maintaining the IT infrastructure, ensuring smooth and efficient operations. You will lead a team of IT professionals, provide technical support, and implement innovative solutions to enhance our contact center's performance.
Key Responsibilities:
- Oversee the day-to-day IT operations of the contact center, including network management, system administration, and technical support.
- Lead and mentor a team of IT professionals, providing guidance and support to ensure high performance and professional growth.
- Develop and implement IT policies and procedures to ensure data security, system reliability, and compliance with industry standards.
- Collaborate with other departments to identify and address IT needs, ensuring seamless integration of technology solutions.
- Manage IT projects, including system upgrades, software implementations, and infrastructure improvements.
- Monitor and analyze system performance, identifying areas for improvement and implementing corrective actions.
- Stay up-to-date with the latest industry trends and technologies, recommending and implementing innovative solutions to enhance contact center operations.
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Proven experience as an IT Manager or similar role, including previous experience as a Systems Administrator preferably in a contact centre environment.
- Certifications
- Strong knowledge of IT infrastructure, including networks, servers, and telecommunications systems.
- Excellent leadership and team management skills, with the ability to motivate and inspire a team.
- Strong problem-solving and analytical skills, with the ability to troubleshoot and resolve technical issues.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
- Knowledge of industry standards and best practices for IT management and data security.
- Working knowledge of Microsoft Windows and Microsoft infrastructure software such as Exchange 2019, Office365, Azure, Linux (OpenSUSE and CentOS forks) environments.
- Understanding of basic networking concepts.
- Working knowledge of Server and Desktop Virtualization technologies in an enterprise.
- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- A dynamic and supportive work environment.
- The chance to make a significant impact on the success of our contact center
If you are a highly motivated and experienced IT professional looking for a challenging and rewarding opportunity, we would love to hear from you. Please submit your resume and cover letter to [[email protected]] with the subject line "IT Manager - Contact Center Application."
Please read carefully before signing.
Contax360 BPO Solutions is an equal opportunity employer. Contax360 BPO Solutions does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.
I understand that neither the completion of this application nor any other part of my consideration for employment establishes any obligation for Contax360 BPO Solutions to hire me. If I am hired, I understand that either Contax360 BPO Solutions or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of Contax360 BPO Solutions has the authority to make any assurance to the contrary.
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