Facilities and Security Supervisor

Contax360 BPO Solutions, a leading provider of global contact center solutions and a dynamic, focused and upwardly mobile organization; seeks qualified and professional individuals to join our team.

Now hiring for our Montego Bay Office:

FACILITIES & SECURITY SUPERVISOR

Job Summary:

The Facilities and Security Supervisor monitors staff by patrolling on foot through the building. The supervisor is also responsible for monitoring the electronic surveillance equipment used on the premises. Each day the supervisor assigns areas to be overseen and presents a list of potential problems that officers should be on the lookout for. If someone is caught in breach, the supervisor oversees the steps to ensure that the matter is properly dealt with. The supervisor works with staff to develop safety plans for the buildings that are being monitored. The role also requires overseeing maintenance, managing budgets, and ensuring compliance with regulations to maintain a secure and functional workspace for employees and visitors. 

Specific Duties:

• Supervise and coordinate maintenance staff, delegate tasks related to repairs and upkeep.
• Develop and implement preventive maintenance schedules to ensure the building is in good working order.
• Oversee facility upgrades, renovations, and space planning.
• Manage facility budgets, control operational costs, and coordinate with vendors and contractors.
• Ensure all facilities, grounds, and equipment are compliant with health, safety, and environmental regulations.
• Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.
• Obtains help by sounding alarms.
• Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.
• Completes reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures.
• Maintains environment by monitoring and setting building and equipment controls.
• Maintains organization's stability and reputation by complying with legal requirements.
• Contributes to team effort by accomplishing related results as needed
• Oversees the team of security officers that are assigned to them.
• Arranges all the shifts, weekly offs, leaves etc., for them.
• Assigns security officers their duties by using good rotation techniques and they themselves have to be in charge of monitoring the CCTVs.
• Makes an inspection and cover all the vulnerable spots.
• Prepare reports on the happenings that take place in the workplace.
• Make surprise inspections to see if all security officers are in their assigned places.
• If any incident does take place, they have to inform the authorities so no legal problems take place in the future.
• Trains all new security officers regarding all the security protocols of the company and ensures that new security officers obtain their PSRA license if not yet received.

SKILLS REQUIRED:

• Excellent Customer Service skills
• Excellent teamwork and interpersonal skills
• Good oral communication skills
• Ability to exercise good judgement
• Ability to work under pressure and without constant supervision
• Ability to work on own initiative and focus on details
• Ability to plan, organize and coordinate activities
• Ability to control emotions
• Very dependable and demonstrates integrity

EDUCATION/CERTIFICATION:

• Associate Degree in relevant field

Or

• NCTVET Certificate
• PSRA License required.

EXPERIENCE:

• Proven experience in facilities management, security operations, or a related field, prior supervisory experience preferred.
• Must have training and experience working with electronic monitoring systems.
• Working in a similar role in a call center environment would be an asset.

All applicants must have a valid Government issued photo ID, TRN & NIS. Successful candidates must be able to furnish a police record and pass an employment background check.

Only short-listed applicants will be contacted

Please read carefully before signing.

Contax360 BPO Solutions is an equal opportunity employer. Contax360 BPO Solutions does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

I understand that neither the completion of this application nor any other part of my consideration for employment establishes any obligation for Contax360 BPO Solutions to hire me. If I am hired, I understand that either Contax360 BPO Solutions or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of Contax360 BPO Solutions has the authority to make any assurance to the contrary.

I attest with my signature below that I have given to Contax360 BPO Solutions true and complete information on this application. No requested information has been concealed. I authorize Contax360 BPO Solutions to contact references provided for employment reference checks. If any information I have provided is untrue, or if I have concealed material information, I understand that this will constitute cause for the denial of employment or immediate dismissal. I understand that if I am not hired within 30 days of this application, it will be null and void and will need to reapply.

ELECTRONIC SIGNATURE NOTICE AND CONSENT

This notice is intended to provide you with important information required by the Electronic Signatures in Global and National Commerce Act (E‐Sign Act).

Consent: By entering your name, you consent to submit your employment application and all related forms, documents and information electronically. You further consent to conduct any matters related to the recruiting, application, background check and/or onboarding process electronically. Typing your name in the textbox under or on a form, entering your login password, and clicking on "Submit", will constitute your electronic signature.

Right to Withdraw Your Consent: You have the right to withdraw your consent to receive disclosures and submit information electronically. If you choose to withdraw your consent, the application process will be terminated. You may withdraw your consent by contacting the Company, and typing in "Withdraw" in the textboxes for the Certification and Background Disclosure pages.

Paper Copies of Electronic Records: If you wish to obtain a copy of your application, you may proceed with printing.

Updating contact information: It is your responsibility to update the Company regarding any changes to your e‐mail address or other contact information.