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IT Help Desk Technician (Contractor) - Montego Bay, Jamaica

Contax360 BPO Solutions Inc, a leading provider of global contact center solutions and a dynamic, focused and upwardly mobile organization;  seeks experienced, qualified and professional individual to join our team.

Now hiring for the following position at our Montego Bay Office:

IT HELP DESK TECHNICIAN (Contractor)

JOB OBJECTIVE

Responsible for general help desk duties, including setting up new users, user’s day-to-day application and computer issues.  The incumbent will manage general daily user requests for assistance and support the department in maintaining and improving user experience and performance.

KEY FUNCTIONS AND DUTIES

  • Responsible for computer, printer and accessory device installations.
  • Assist in implementing software and hardware enhancements and upgrades.
  • Maintain records with current technical specs, software installations, operating systems, warranties and serial numbers.
  • Manage all company smartphones and provide training on usage.
  • Provide network access to all authorized team members.
  • Troubleshoot end user technology issues.
  • Troubleshoots all LAN access and connectivity issues for users.
  • Assist with monitor security of all technology.
  • Handle Tier 1 help desk escalations through tickets or phone.
  • Follow up on outstanding requests and ensure timely resolution.
  • Provision user accounts and configure hardware as part of on-boarding process.
  • Perform other related duties as required.

 

Required Qualifications:

  • An Associate’s degree in Computer Science or in a related discipline
      • OR
  • Relevant industry certifications and experience.

REQUIRED EXPERIENCE:

 

  • 2 years or more in a similar environment or a related field
  • Windows 7, Windows 10, Microsoft Office 2007 and Microsoft Office 2013
  • Tier 1 Active Directory knowledge
  • PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android)
  • Client PC connectivity – Ethernet, TCP/IP
  • Strong customer service and troubleshooting skills
  • Ability to communicate technical information, both verbal and written, to a wide range of end-users

SPECIAL CONDITIONS ASSOCIATED WITH THE JOB:

  • Required to work various hours / days (including weekends and public holidays) as required to handle job activities and responsibilities

 

Required Competencies:

  • Ability to work on own initiative
  • Proficiency in the use of computer software applications
  • Excellent teamwork and interpersonal skills
  • Strong analytical and problem solving skills.
  • Ability to work under pressure and without constant supervision
  • Excellent oral and written communication skills
  • Ability to work on own initiative
  • Ability at planning and coordinating activities
  • Ability to demonstrate tact, confidentiality and professionalism in the execution of duties

 

 

Only short-listed applicants will be contacted

 

 

Please read carefully before signing.

Contax360 BPO Solutions is an equal opportunity employer. Contax360 BPO Solutions does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

I understand that neither the completion of this application nor any other part of my consideration for employment establishes any obligation for Contax360 BPO Solutions to hire me. If I am hired, I understand that either Contax360 BPO Solutions or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of Contax360 BPO Solutions has the authority to make any assurance to the contrary.

I attest with my signature below that I have given to Contax360 BPO Solutions true and complete information on this application. No requested information has been concealed. I authorize Contax360 BPO Solutions to contact references provided for employment reference checks. If any information I have provided is untrue, or if I have concealed material information, I understand that this will constitute cause for the denial of employment or immediate dismissal. I understand that if I am not hired within 30 days of this application, it will be null and void and will need to reapply.

ELECTRONIC SIGNATURE NOTICE AND CONSENT

This notice is intended to provide you with important information required by the Electronic Signatures in Global and National Commerce Act (E‐Sign Act).

Consent: By entering your name, you consent to submit your employment application and all related forms, documents and information electronically. You further consent to conduct any matters related to the recruiting, application, background check and/or onboarding process electronically. Typing your name in the textbox under or on a form, entering your login password, and clicking on "Submit", will constitute your electronic signature.

Right to Withdraw Your Consent: You have the right to withdraw your consent to receive disclosures and submit information electronically. If you choose to withdraw your consent, the application process will be terminated. You may withdraw your consent by contacting the Company, and typing in "Withdraw" in the textboxes for the Certification and Background Disclosure pages.

Paper Copies of Electronic Records: If you wish to obtain a copy of your application, you may proceed with printing.

Updating contact information: It is your responsibility to update the Company regarding any changes to your e‐mail address or other contact information.

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