Systems Engineer/Administrator

Montego Bay, St. James, Jamaica

Full Time

Experienced

Contax360 BPO Solutions, a leading provider of global contact center solutions and a dynamic, focused and upwardly mobile organization; seeks qualified and professional individuals to join our team.

Now hiring for our Montego Bay Office:

Systems Administrator

JOB OBJECTIVE

At Contax360BPO Solutions, we rely on our IT systems for our business in providing excellent services to our many clients. We’re seeking an experienced systems administrator who’s eager to use and grow their technological skills in new and exciting ways. In this role, the successful individual will protect our critical information, systems, and assets, build solutions, implement new software and hardware, provide training, and assist in the development of an overall IT strategy.

KEY FUNCTIONS AND DUTIES

Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, and other enterprise systems
Own projects, solutions, and key responsibilities within a larger business initiative
Handle business-critical IT tasks and systems
Support a dependable IT infrastructure that's reliable, scalable and highly available
Partner with internal and external partners to communicate project status, activities, and achievements
Perform server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly
Monitor datacenter health using preexisting management tools and respond to hardware issues as they arise; help build, test, and maintain new servers and applications as needed
Maintain internal infrastructure including servers, switches, firewalls, printers, phones, security updates; support internet, intranet, LANs, WANs and network segments
Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed
Perform routine/scheduled audits of the systems, including all backups
Perform other duties as required.

Required Qualifications:

A Bachelor’s Degree in Information Systems, or in a related discipline

And/or

Industry certifications related to the discipline of systems administration.

Required Experience:

At least two (2) years performing a similar function in an enterprise environment
Experience with or knowledge of task or administration automation tools such as PowerShell and operating systems; enterprise backup and recovery procedures, system performance-monitoring tools, active directory, virtualization
Experience in application design and integration, and cloud computing (specifically Microsoft Azure)
Experience with Microsoft technologies such as Active Directory, SQL Server, IIS, Microsoft Exchange, Office365 in a hybrid environment and Azure
Expertise in creating, analyzing, and repairing large-scale distributed systems
Knowledge of Linux system administration to include Apache, MariaDB/MySQL.

Required Competencies:

Good supervisory and motivational skills
Excellent teamwork and interpersonal skills
Strong analytical and problem solving skills
Ability to work under pressure and without constant supervision - Excellent oral and written communication skills
Ability to work on own initiative
Ability at planning and coordinating activities
Ability to demonstrate tact, confidentiality and professionalism in the execution of duties.

Special Conditions Associated with the Job:

Required to work various hours / days (including weekends and public holidays) as required to handle job activities and responsibilities.
Able to lift 50 lbs.

All applicants must have a valid Government issued photo ID, TRN & NIS. Successful candidates must be able to furnish a police record and pass an employment background check.

Please read carefully before signing.

Contax360 BPO Solutions is an equal opportunity employer. Contax360 BPO Solutions does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

I understand that neither the completion of this application nor any other part of my consideration for employment establishes any obligation for Contax360 BPO Solutions to hire me. If I am hired, I understand that either Contax360 BPO Solutions or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of Contax360 BPO Solutions has the authority to make any assurance to the contrary.

I attest with my signature below that I have given to Contax360 BPO Solutions true and complete information on this application. No requested information has been concealed. I authorize Contax360 BPO Solutions to contact references provided for employment reference checks. If any information I have provided is untrue, or if I have concealed material information, I understand that this will constitute cause for the denial of employment or immediate dismissal. I understand that if I am not hired within 30 days of this application, it will be null and void and will need to reapply.

ELECTRONIC SIGNATURE NOTICE AND CONSENT

This notice is intended to provide you with important information required by the Electronic Signatures in Global and National Commerce Act (E‐Sign Act).

Consent: By entering your name, you consent to submit your employment application and all related forms, documents and information electronically. You further consent to conduct any matters related to the recruiting, application, background check and/or onboarding process electronically. Typing your name in the textbox under or on a form, entering your login password, and clicking on "Submit", will constitute your electronic signature.

Right to Withdraw Your Consent: You have the right to withdraw your consent to receive disclosures and submit information electronically. If you choose to withdraw your consent, the application process will be terminated. You may withdraw your consent by contacting the Company, and typing in "Withdraw" in the textboxes for the Certification and Background Disclosure pages.

Paper Copies of Electronic Records: If you wish to obtain a copy of your application, you may proceed with printing.

Updating contact information: It is your responsibility to update the Company regarding any changes to your e‐mail address or other contact information.

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By submitting this application, I certify that answers herein are true and complete to the best of my knowledge. I authorize Contax 360 BPO Solutions to make investigations and enquiries regarding my personal, employment, financial or medical history and other related matters as may be deemed necessary in arriving at an employment decision. I hereby release employer, school or persons from liability in responding to inquiries in connection with my application for employment. If hired by Contax 360 BPO Solutions, I understand that false or misleading information given in my application or interview(s) may result in immediate dismissal. If requested, I will do a polygraph and/or conduct and complete a drug test and give consent to the medical practitioner to release any information to the company. In addition, any documents submitted for consideration of employment becomes the sole property of the company. If you are not hired within 30 days of this application, it will be null and void and you’d need to reapply. I understand, also, that I am required to abide by the policies and procedures of the company.*

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